November 1, 2009

Don't Bring Me Down

I try not to complain. Especially here, in such a public forum. After all, “I am in Italy!” I have this super job. I travel all over Europe. In just 7 months I’ve already made so many great friends. I live virtually expense free… But, some days are just hard. Today, was one of those days. After falling ill with the flu, I postponed my last trip for the Fall – pushing my flight to Munich from Friday at 6am to this afternoon. And all for only $602! It’s no wonder the airline industry is so hated. If I was a lesser person, I would have just flown on Friday and been sure to cough my flu germs on every airline employee I came in to contact with, but I digress.

After spending Halloween, one of my favorite holidays, in my house all by myself, I took off for Munich this morning. Upon landing, I would leisurely make my way to Heidelberg, ambling through the German countryside, more than proficient with a stick shift now. I felt like I was off to a fresh start, wandering through the airport (Munich airport is pretty cool and I was impressed) when I spotted the Hertz counter. The woman behind the counter easily found my reservation and collected the necessary info from me. Passport number? Check! Driver’s license? Check! Credit card? Che - - ohshit! Declined. Accept a debit card? No? What about cash? Of course not. How about my first born? Will you at least let me use your German phone to call Wachovia long distance and figure out why in the world my credit card was declined.

Since Wells Fargo took over Wachovia it seems as though the phone call I made in April, before I moved, alerting the company that I would be travelling throughout Europe, was just forgotten in the merger. Seeing as how I’ve used my card in cities from Lajes to London over the last couple months, they flagged the card for suspicious activity and placed a “courtesy” hold. Anything but courteous as it hit me that I was completely stranded.

I discovered today that one of the worst feelings in the world is being stuck in a country where you don’t speak the language. The ending to this story is obviously a happy one since I’m here, writing this in Heidelberg, but for a few moments today, I felt so helpless and so alone. It was a crushing feeling (or maybe that’s just the chest congestion that settled in last week courtesy of the flu) I’d do anything to avoid in the future.

For those of you on the edge of your seat, wondering how your beloved heroine got herself out of this jam… I took the train. Tomorrow, I’ll attempt to rent a car on base and hopefully, life will return to its regularly scheduled programming.


“Don't compare your life to others. You have no idea what their journey is all about.”

- Regina Brett


***Editor's Note***

I feel the need to make an amendment on my previous story about the hold on my Wachovia credit card... When I was home for Thanksgiving, about half way through my visit, I tried to use my card at a restaurant in Boone. The waitress returned to my table to tell me the card was declined. I immediately blamed it on another hold on my account and gave her my debit card instead. I actually forgot to follow up on the whole thing until this afternoon when I got a letter from Wachovia.

According to the letter, "This credit card has been temporarily restricted to help you avoid the inconvenience that unauthorized use of your credit card could cause."

I called Wachovia this afternoon (Dec. 14, 2009), ready to bless them out for yet another unnecessary hold. Boy, was I surprised when they asked me if I'd spent any time in Illinois or Kansas lately. In particular, if I had attempted to make a purchase at the Wal-Mart or PayLess Shoe Store in Topeka. Nope! I kept all movement within North Carolina while home for Thanksgiving, annnnd I wouldn't be caught dead wearing PayLess shoes in Italy. (For those of you that don't know me, this is pure sarcasm at its best. I am a shoe whore, but not a shoe snob.)

Anyways, the card has been cancelled and evil doers thwarted in their effort to steal my money. Take that, Identity Thieves! And, most importantly, I've now learned the importance of credit card companies' courtesy holds. I can admit when I'm wrong and apologize with the best of them. So, I'm sorry Wachovia and Wells Fargo for yelling at you and publicly ridiculing you in my oh-so-popular blog.